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( Support ) Training Specialist

9m ago
min 2 years
Belfast, UK

The Role:

·        Devise and deliver training in linewith the Training Policy in an efficient and effective manner to ensure thecontinual contribution to the firm's quality of all services

·        Design, prepare, facilitate and/orreview all areas of the training to meet the needs of the business, includingamending all training documentation as and when required, in accordance withprocedural updates, systems changes and legislative and regulatory guidelines

·        Keep up to date with developmentswith company systems, practices and procedures

·        Support the business in providingquality and meaningful training data in line with the Training Policy

·        Ability to work under pressure andflexibly to meet business and department deadlines

The Person:

·        Highly organised, with excellent attention to detail, tenaciousproblem-solver

·        Skilled and confident relationship builder with the ability toinfluence, takes accountability for excellent results

·        Standout colleague, giving to a positive and supportive culture

·        High energy, a positive outlook and the ability to enthuse andempower colleagues and key business partners

·        Flexibility with the ability to react and adapt quickly tochanging business needs

·        Resilience in the face of obstacles, eager and willing to investin own personal development and expand on own knowledge and skill

 Essential Criteria:

·        Experience in an L&D role in a fast-paced contact centreoperation with excellent understanding of learning theory and trainingmethodology

·         Previous experience indesigning and delivering appropriate and high-quality training solutionsthrough a variety of channels e.g. e-learning, instructor led training andinformal learning depending the requirements or audience

·        Experience in landing initiatives successfully, shown ability tolead multiple work streams and conflicting priorities

·        Excellent IT skills, in particular Microsoft Office package,excellent written and verbal communication skills (including feedback and coachingtechniques), able to adapt to varied audiences

·        Logical and practical approach to problem solving and resolution

·        Experience of working cross-functionally, ability to plan andlead time optimally


Hours of Work:

·        40 hour per week

·        Candidates must be fully flexible forrotational shift patterns between 8am-8pm Monday to Friday. 9am-5pm Saturday& Sunday

·        Permanent contract – not suitable forseasonal applicants

What you can expect in return:

·        Fully paid induction training

·        On the job coaching and mentoringsupport

·        Pension scheme

·        Free Courses (GCSE Equivalent)

·        Free Industry recognisedqualifications

·        Paid fortnightly Requirements

·        Full Time Availability

·        Photographic ID (Passport Or DrivingLicense)

·        Immediate Start Some Of Our Perks

·         Highly Competitive Market Rate Salary

·         AXA “Doctor At Hand”

·        Regular performance based rewards andrecognition

·        Charity events and fun days 

Job posted by- Rahul Pandey